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Delivery Information

Orders over £40:

Free standard delivery (Royal Mail Tracked 48)

Orders under £40: 
Royal Mail Tracked 48 (2 working days after dispatch): £3.50
Royal Mail Tracked 24 (1 working day after dispatch): £5.50

We don't currently post parcels outside the UK. This will hopefully change in the future. If you are based outside the UK and want to place an order, get in touch and we may be able to help.

We make all products in small batches so please allow up to 2 days to prepare your order prior to shipping.

We shall do our very best to ensure a speedy delivery. If your order is urgent, please email us at hello@tilly-wonka.co.uk and we will make sure to get to you quickly!

Since chocolates are perishable items we can only accept returns and issue refunds for orders that arrive broken. If this is the case, we need photographic evidence of the damage to the outer postal box and of the damage to the actual product. This must be sent to me within 24 hours of receiving the order.

To be eligible for a refund, you need to return the item to us in its original packaging. You will be responsible for paying for your own shipping costs for returning your item. All shipping costs are non-refundable.