Delivery information


During the summer months I only offer Royal Mail 24, which is a next day service. This is currently offered at a discounted rate of £3.90 per parcel.

Orders over £40:
Free standard delivery (Royal Mail Tracked 48)

Orders under £40: 
Royal Mail Tracked 48 (2 working days after dispatch): 2.95
Royal Mail Tracked 24 (1 working day after dispatch): £4.50

I don't currently post parcels outside the UK. This will hopefully change in the future. If you are based outside the UK and want to place an order, get in touch and I may be able to help.

I make all products to order, so please allow up to 5 working days to prepare your order prior to shipping.

I will do my very best to ensure a speedy delivery. If your order is urgent, please email me at hello@tilly-wonka.co.uk and I will make sure to get to you quickly!

Returns
Since chocolates are perishable items I can only accept returns and issue refunds for orders that arrive broken. If this is the case, I need photographic evidence of the damage to the outer postal box and of the damage to the actual product. This must be sent to me within 24 hours of receiving the order.

To be eligible for a refund, you need to return the item to me in its original packaging. You will be responsible for paying for your own shipping costs for returning your item. All shipping costs are non-refundable.