FAQ - Frequently Asked Questions


How do I order?

You can browse my website and see all the chocolates here. Select what you want to purchase and check out through your cart on the right. You can pay by all major debit and credit cards or use PayPal. 

How long does the order take?

I always aim to ship your chocolates 1-4 working days from your order to make sure that you can tuck in as soon as possible! Free shipping is offered on standard Second Class Royal Mail. If you're in a hurry, choose First Class Shipping at checkout and I will prioritise your order and send it by First Class Royal Mail. International delivery takes working 3-10 days depending on the country. All shipping is done from the UK. 

Can I collect my order?

I don't have a physical shop (yet!) and therefore do not offer click and collect. But I offer free UK delivery, so feel free to shop away! 

How long do the chocolates stay fresh?

The chocolate itself stays fresh for 6-12 months if stored in a dry, cool place away from direct sunlight. Depending on toppings and fillings, I recommend consuming the chocolates within one month to get the most enjoyment out of them! And really... who leaves chocolate that long anyway? 

What chocolate do you use?

It's important for me that my chocolates both taste great and are sourced sustainably. Therefore I only use Callebaut Belgian chocolate for all my chocolates. This chocolate company takes pride in paying farmers fairly for their work.

How and where are the chocolates made?

Everything is produced in my very own kitchen, which has been certified with 5 stars in Food Hygiene. I want you to get the best possible product, so I use only the best ingredients I can come across, from Fairtrade Belgian chocolate and Madagascan vanilla to free range eggs and quality butter. 

Can I personalise my chocolates?

Yes, you can! If you have any special requirements or want to shop wholesale, send an email at tillywonkas@gmail.com and I will chat with you directly about your order. 

Do you cater for vegans?

Yes! I offer a range of vegan products. All dark chocolate bars are vegan and my Sea Salt & Coconut bonbons are vegan friendly as well. If you have any questions, just pop me a message to tillywonkas@gmail.com and we can discuss your requirements.